Privacy policy

Eco Star Restoration ('Eco Star', 'we', 'us') respects your privacy. This policy explains what personal information we collect through our website, by phone and during our work on your property, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

Eco Star Restoration is a damage restoration company based at 1585 Britannia Rd E, Unit E12, Mississauga, ON L4W 2M4. You can reach us at 647-521-9250 or info@ecostarrestoration.com.

2. Information we collect

Information you give us when you fill out a form, call or email us: • Your name, phone number and email address • The address of the affected property • The type of damage and what happened • Insurance details, such as your insurer, claim number and adjuster contact • For property managers and insurance professionals: company name, unit numbers and work order or claim numbers

Information we collect while working on your property: • Photos and videos of the property and damaged items • Moisture readings, scopes of work and estimates • Inventories of damaged belongings we clean or list as a loss

Information collected automatically when you visit our website: • Your IP address, browser and device type, and the pages you visit, through cookies and similar technologies

3. How we use your information

We use your personal information to: • Respond to your request and send a crew • Provide restoration, cleaning and reconstruction services • Prepare estimates, documentation and invoices for you and your insurer • Keep you updated about your project • Improve our website and services • Meet our legal, tax and accounting obligations

We do not sell or rent your personal information.

4. When we share your information

We share only what is needed, and only with: • Your insurance company, adjuster or broker, when you ask us to work with them or to support your claim • The property manager, condo corporation or owner who hired us for the property • Subcontractors and suppliers who help us complete the work, such as specialist trades • Service providers who host our website and deliver our email and contact form messages (Cloudflare and Resend) • Our website analytics provider (Google) — see section 7 • Authorities, when we are required to by law

Everyone we share information with must protect it and use it only for the purpose it was shared.

5. Photos and project materials on our website

We may use photos, videos and short descriptions of our work — such as before-and-after pictures of rooms, damage and repairs — on this website, in our advertising and on social media.

Before we publish anything, we remove, crop or blur anything that could identify you or your family: • Faces of people, including family members and children • Pets • House numbers, street signs, licence plates and views of your home that could reveal your address • Documents, mail, family photos, screens and anything showing names, phone numbers or account details • Personal belongings that could identify you

We do not publish your name, address or phone number with project photos or reviews unless you give us permission. If you see a photo of your property or belongings on our website and would like it removed, contact us and we will take it down.

6. Your consent

By submitting a form, calling or emailing us, you agree that we may collect and use your information as described in this policy. You can withdraw your consent at any time, subject to legal or contractual limits, but this may affect our ability to provide or finish our services.

7. Cookies and analytics

Our website uses cookies and similar technologies to work properly and to understand how visitors use it. We use Google Analytics to see which pages people visit, how they find us and how many people send a request through our contact form.

Google Analytics collects information such as your IP address, device and browser type, the pages you visit and how you reached our website. It does not receive the details you enter in our contact form. Those details are sent through our website host, Cloudflare, and delivered to us by email through Resend.

You can block or delete cookies in your browser settings and opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some parts of the website may not work as intended without cookies.

8. How we protect your information

We use reasonable physical, organizational and technical safeguards to protect your information, and only staff who need it for their work can access it. No method of storage or transmission is completely secure, but we work to protect your information from loss, theft and unauthorized access.

9. How long we keep it

We keep personal information for 90 days, unless we need it longer to finish your project or the law requires us to keep it longer, for example tax and accounting records.

10. Storage outside Canada

Some of our service providers, including Google, Cloudflare and Resend, store information outside Canada, mainly in the United States. In that case, your information may be subject to the laws of that country.

11. Your rights

You can ask us to: • Tell you what personal information we hold about you and give you access to it • Correct information that is inaccurate or incomplete • Stop using your information where we are not required to keep it

To make a request, contact us using the details in section 13. We will reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

13. Contact us

Eco Star Restoration 1585 Britannia Rd E, Unit E12, Mississauga, ON L4W 2M4 Phone: 647-521-9250 Email: info@ecostarrestoration.com